Lowongan IT Helpdesk Support-Shopee Internasional Indonesia

    IT Helpdesk Support-Shopee Internasional Indonesia

    Jakarta Raya | Ditayangkan: 27-March-2020 | Tutup pada 26-April-2020

    The largest internet company in Southeast Asia + Taiwan is launching a new C2C eCommerce business covering all the territories that we are in.
     
    With massive resources, deep expertise in mobile space, operational experience in the local markets and leadership with deep eCommerce background and experience, the company is confident that the new business will emerge as a clear market leader in the near future.
     
    Become a member of one of the best eCommerce team in Southeast Asia + Taiwan and join a group of young and motivated entrepreneurs with various background including a management team with relevant experience from Top Companies and Consulting Firms. This is a unique opportunity to gain a valuable and challenging experience at a rapidly expanding start-up company, without the constraints of most start-ups. 

    You will be the first among a group of like-minded, driven and extremely intelligent hires to drive the company’s vision to be No.1 in the C2C eCommerce space. You will be expected to take on a multitude of responsibilities and use your initiative and creativity to support the expansion of our eCommerce platform across the region.

    Job Description:
    • Provide day-to-day support to ensure the smooth running of the computers, network devices, printers as well as end users’ requirements
    • Troubleshoot and resolve application issues, maintain and update technical support documentation
    • Handle asset management, maintain inventory and liaise with vendors
    • Manage IT infrastructure, system monitoring and reports
    • Implement and monitor office IT security and antivirus
    • Other duties include performing first level troubleshooting and support for scheduled server backups
     Job Requirements:
    • Diploma or degree in Computer Sciences, Information Technology or a related field preferred. Minimum 3 years' of relevant experience operating in a similar role
    • In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
    • Hands-on experience in Windows server administration and basic knowledge in Linux server administration
    • Understanding of TCP/IP, IP addressing and LAN Technology including switching and routing fundamentals
    • Professional Qualification - Microsoft Certified/CCNA is a plus
    • Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus
    • Competent at documenting standard/applications operating procedures
    • Ability to cover after-office hours and weekend support if there are any infrastructure issues
    • Initiative, enthusiasm and willingness to learn in a fluid and fast-paced environment
    • Has passion for technology and wants to make a difference with technology solutions
    • Good interpersonal and communication skills to interact effectively at all levels. Strong analytical and troubleshooting skills
     

    Why Shopee is the perfect place for you?
     
    At Shopee you will be working alongside top talents from the region to contribute back to the society. We effectively combine all the elements of C2C m-commerce into a package highly tailored for each country in Southeast Asia and Taiwan, including :
     
    • Payment security through escrow service
    • Integrated logistics solutions
    • Responsive customer service
    • Fully customized (language, features) app for each country
    You will be creating meaningful impacts with fellow talents who possess international exposure and local insights, as you overcome daunting challenges throughout your career at Shopee. There will never be a boring day at work!
     
    As we are spearheading innovation and impacting lives Asia, we always seek outstanding individuals with the drive, passion and aptitude to lead the change with us!
     
     
    What Shopee team say about Shopee?
     
    Jennifer, graduated from University of Southern Queensland, Marketing Associate at Shopee Indonesia.
    “From my first day in Shopee, I realized that the company was fully committed to offering the highest level of service to our users. Looking at this has made me realize the potential that I have to grow and Shopee has provided me with the opportunities to do so. I am glad that I found such a challenging and dynamic workplace.“
     
    Mateus, graduated from Beijing Foreign Studies University, Cross Border Associate at Shopee Indonesia.
    “I believe that Shopee is one of the few e-commerce start-ups that have shown consistent and prominent development in a short period of time. Shopee provides a professional yet fun environment and as a result, its employees become more driven. When I first joined the Cross Border division as a Language Specialist, I found new challenges everyday, but from these challenges I found new ways and methods on problem-solving. Shopee has let me develop into a more conscientious and focused worker and I do believe that Shopee will maximize my potentials in this industry. To conclude, Shopee is a great place to work for a fresh graduate like me to further develop my talents and ambitions.”

    ALAMAT : Shopee Internasional Indonesia
    Pacific Century Place Tower SCBD (Sudirman Central Business District) Lot 10, Jl. Jend. Sudirman No.52-53, RT.5/RW.3, Senayan, Kec. Kby. Baru, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12190

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